Slack-native on-call & SLA escalation
Slack support
that runs itself.
Ping watches your support channels, resolves common questions with AI, and escalates the rest to the right on-call engineer — all without leaving Slack.
30-day Pro trial · No credit card · Set up in 3 minutes
Jamie L.
@support-duty Getting a 403 on /api/billing after upgrading to v2.4
Ping AI
Known v2.4 issue. The billing scope was renamed from billing:read to billing.read. Update API key permissions in Settings → API Keys.
Sources: #backend-support thread · Notion: v2.4 Migration Guide
How it works
Watch. Page. Resolve.
Three things, all happening inside the channel where your team already lives.
Watch
Listens to your support channel 24/7
The moment someone @mentions your support alias, Ping opens a ticket and starts the SLA clock. No forms, no context switching, no second tool to learn — just mention the alias and Ping takes over.
Sarah K.
@support-duty Customer can't access their dashboard after the migration
Ping
Issue opened — SLA timer started (15 min)
Page
Pages the right person at the right time
Ping runs your weekly rotation automatically — no calendar to maintain, no spreadsheet to update. The on-call alias always points to the right person, and if they don't respond in your SLA window, Ping escalates up the chain (up to 5 levels).
Escalation Timeline
Issue opened
0 min
DM sent to on-call
15 min
Escalated to @morgan
30 min
Escalated to @eng-lead
60 min
Resolve
AI answers what it can, humans get the rest
Ping AI searches your Slack history, Notion docs, and GitHub issues to answer common questions instantly. High-confidence answers post in seconds — anything else routes straight to your on-call engineer. Your team only gets paged when it actually matters.
Alex T.
@support-duty Where do I find the API rate limit settings?
Ping AI
Settings → API → Rate Limits. Default is 1,000 req/min — bumpable on Pro plans.
Sources: Notion: API Reference · #api-support thread
✅ Resolved · on-call was never paged
New — AI First-Line Support
Resolve 40% of issues before a human even sees them.
Ping AI searches your Slack history, Notion docs, and GitHub issues to answer support questions instantly. Your team only gets paged when AI can't help.
40%
issues auto-resolved
Before a human is paged
2 min
median time to answer
Down from 18 min with manual triage
60%
less on-call interruptions
Your team focuses on what matters
Jamie L.
@support-duty Getting a 403 on the /api/billing endpoint after upgrading to v2.4
Ping AI
This is a known issue from the v2.4 migration. The billing scope was renamed from billing:read to billing.read. Update your API key permissions in Settings → API Keys.
Sources: #backend-support thread (Mar 12) · Notion: v2.4 Migration Guide
Searches everything
Slack threads, Notion pages, GitHub issues — AI finds the answer wherever it lives.
High-confidence only
Posts only when 85%+ confident. Below that, it stays silent and routes normally.
Human always in the loop
Users accept or reject with a reaction. Reject instantly pages your on-call team.
Up and running in 3 minutes
Install to Slack
One click. No config files, no deploy scripts.
Run /sla setup
Pick your channel, set your squad, define your escalation chain.
Walk away
Ping monitors the channel 24/7. You'll only hear from us if something needs attention.
vs PagerDuty
Built for teams who live in Slack
Most on-call tools are built for the NOC. Ping is built for the channel where your team already works.
| PagerDuty | Ping | |
|---|---|---|
| Pricing | $21–41 / user / mo | Flat $29–99 / mo |
| Setup time | Hours of YAML | 3 minutes in Slack |
| Native to Slack | Bolt-on app | Built for Slack |
| AI first-line resolution | — | Built in |
| On-call rotation | ✓ | ✓ |
| Multi-level escalation | ✓ | ✓ |
| SLA tracking | ✓ | ✓ |
| Audit log | ✓ (enterprise) | ✓ (Pro & Business) |
PagerDuty pricing per their public pricing page (Professional and Business plans). Comparison reflects features used by typical small-to-mid support teams.
Pricing
Simple, transparent pricing
Start with a 30-day Pro trial. No credit card required.
Free
$0
- ✓1 monitored channel
- ✓Unlimited squad members
- ✓SLA tracking + escalation
- ✓10 AI responses (trial)
Starter
$29/mo
- ✓3 monitored channels
- ✓Unlimited squad members
- ✓Multi-level escalation
- ✓50 AI responses/mo
Most popular
Pro
$59/mo
- ✓Unlimited channels
- ✓Unlimited squad members
- ✓Multi-level escalation
- ✓Unlimited AI responses
- ✓Audit log
Business
$99/mo
- ✓Unlimited channels
- ✓Unlimited squad members
- ✓Multi-level escalation
- ✓Unlimited AI + priority support
- ✓SAML SSO
Frequently asked questions
What does Ping need access to?+
Ping only reads messages in channels where you run /sla setup. It never reads DMs, private channels you haven't invited it to, or message content beyond detecting @mentions and responses.
How does the trial work?+
Every new install gets full Pro access for 30 days — unlimited channels, unlimited AI responses, no credit card required. After 30 days you choose a plan, or drop to the free tier (1 channel, no AI).
Can I change plans later?+
Yes. Upgrade, downgrade, or cancel anytime from the billing dashboard. Changes take effect immediately.
What happens if I hit my channel limit?+
Ping will let you know when you try to run /sla setup. Your existing channels keep working — you just can't add new ones until you upgrade.