Slack-native on-call & SLA escalation
Slack support
that runs itself.
Ping watches your support channels, answers questions from your docs and past resolutions, and pages the right on-call engineer for the rest — all without leaving Slack.
30-day Pro trial · No credit card · Set up in 3 minutes
Jamie L.
@support-duty Getting a 403 on /api/billing after upgrading to v2.4
Ping AI
Known v2.4 issue. The billing scope was renamed from billing:read to billing.read. Update API key permissions in Settings → API Keys.
Sources: #backend-support thread · Notion: v2.4 Migration Guide
How it works
Watch. Page. Resolve.
Three things, all happening inside the channel where your team already lives.
Watch
Listens to your support channel 24/7
The moment someone @mentions your support alias, Ping opens an issue and starts the SLA clock. No forms, no context switching, no second tool to learn — just mention the alias and Ping takes over.
Sarah K.
@support-duty Customer can't access their dashboard after the migration
Ping
Issue opened — SLA timer started (15 min)
Page
Pages the right person at the right time
Ping runs your weekly rotation automatically — no calendar to maintain, no spreadsheet to update. The on-call alias always points to the right person, and if they don't respond in your SLA window, Ping escalates up the chain (up to 5 levels).
Escalation Timeline
Issue opened
0 min
DM sent to on-call
15 min
Escalated to @morgan
30 min
Escalated to @eng-lead
60 min
Resolve
Answers from your team's own words
Ping captures how your team resolves support questions in Slack and serves those answers back instantly to the next person who asks. Grounded in your Notion, your threads, and your GitHub — with sources cited on every response. The stuff AI can't answer routes straight to your on-call engineer.
Alex T.
@support-duty Where do I find the API rate limit settings?
Ping AI
Settings → API → Rate Limits. Default is 1,000 req/min — bumpable on Pro plans.
Learned from Morgan's answer in #api-support · Notion: API Reference
✅ Answered in 380ms · on-call was never paged
Gets smarter every ticket
Your team's answers, served back instantly.
Ping captures how your team resolves support questions and serves those answers to the next person who asks — grounded in your docs, with sources cited on every response.
40%
issues auto-resolved
Before a human is paged
<1 sec
response time
<400ms for repeat questions
0
hallucinations
Every answer cites its source
Jamie L.
@support-duty Getting a 403 on the /api/billing endpoint after upgrading to v2.4
Ping AI
This is a known issue from the v2.4 migration. The billing scope was renamed from billing:read to billing.read. Update your API key permissions in Settings → API Keys.
Sources: #backend-support thread (Mar 12) · Notion: v2.4 Migration Guide
How it learns
Ask
Someone @mentions your support alias with a question.
Answer
Your on-call engineer resolves it in thread, just like always.
Remember
Ping captures the Q&A. Next similar question gets that answer in under a second.
No thumbs up. No training data. No feedback loops. Ping learns from what your team already does.
Day-one value
Works on day one. Not after a three-month rollout.
On install, Ping reads through your team's support history and picks up the patterns — who asked what, who answered authoritatively, which answers stuck. Your institutional knowledge, searchable from minute one.
No knowledge base to build. No docs to migrate. Your Notion stays Notion. Your Slack stays Slack.
3-min setup
One-click Slack install, quick /ping setup
Historical scan
Past support threads indexed on install
Auto-sync
New Notion pages picked up every 15 minutes
Zero migration
Your docs stay where they live today
Grounded, not generic
Your docs stay your docs.
Every answer is pulled fresh from your sources — only the relevant snippets, only at the moment someone asks. Your content never trains a model, never leaves your workspace boundary, never shows up for another customer.
No fine-tuning
Your content never enters model weights.
Per-workspace scope
Isolated cache, no cross-tenant data.
Sources on every answer
Every response shows where it came from.
Up and running in 3 minutes
Install to Slack
One click. No config files, no deploy scripts.
Run /ping setup
Pick your channel, set your squad, define your escalation chain.
Walk away
Ping monitors the channel 24/7. You'll only hear from us if something needs attention.
vs PagerDuty
Built for teams who live in Slack
Most on-call tools are built for the NOC. Ping is built for the channel where your team already works.
| PagerDuty | Ping | |
|---|---|---|
| Pricing | $21–41 / user / mo | Flat $29–99 / mo |
| Setup time | Hours of YAML | 3 minutes in Slack |
| Native to Slack | Bolt-on app | Built for Slack |
| AI first-line resolution | — | Built in |
| Learns from your Slack answers | — | Automatic |
| Sources cited on every AI answer | — | Always |
| Works on day one (no KB build) | Weeks of setup | 3-min setup |
| On-call rotation | ✓ | ✓ |
| Multi-level escalation | ✓ | ✓ |
| SLA tracking | ✓ | ✓ |
| Audit log | ✓ (enterprise) | ✓ (Pro & Business) |
PagerDuty pricing per their public pricing page (Professional and Business plans). Comparison reflects features used by typical small-to-mid support teams.
Pricing
Simple, transparent pricing
Start with a 30-day Pro trial. No credit card required.
Free
$0
- ✓1 monitored channel
- ✓Unlimited squad members
- ✓SLA tracking + escalation
- ✓10 AI responses (trial)
Starter
$29/mo
- ✓3 monitored channels
- ✓Unlimited squad members
- ✓Multi-level escalation
- ✓50 AI responses/mo
Most popular
Pro
$59/mo
- ✓Unlimited channels
- ✓Unlimited squad members
- ✓Multi-level escalation
- ✓Unlimited AI responses
- ✓Audit log
Business
$99/mo
- ✓Unlimited channels
- ✓Unlimited squad members
- ✓Multi-level escalation
- ✓Unlimited AI + priority support
- ✓SAML SSO
Frequently asked questions
What does Ping need access to?+
Ping only reads messages in channels where you run /ping setup. It never reads DMs, private channels you haven't invited it to, or message content beyond detecting @mentions and responses.
How does the trial work?+
Every new install gets full Pro access for 30 days — unlimited channels, unlimited AI responses, no credit card required. After 30 days you choose a plan, or drop to the free tier (1 channel, no AI).
Can I change plans later?+
Yes. Upgrade, downgrade, or cancel anytime from the billing dashboard. Changes take effect immediately.
What happens if I hit my channel limit?+
Ping will let you know when you try to run /ping setup. Your existing channels keep working — you just can't add new ones until you upgrade.